FAQ

How long does delivery take?

Most orders arrive within 7 to 15 business days. You'll get a shipping confirmation email with tracking once your parcel is on its way.

How much is shipping?

A flat $6 per order anywhere in Australia. Orders of $90 or more ship free.

Do you offer discounts if I buy more than one item?

Yes. Bundle and save: 10% off when you buy 2 or more items, and 15% off when you buy 3 or more. The discount is applied automatically at checkout.

What if my item arrives damaged or faulty?

Email us at admin@dbcatco.com.au within 30 days of delivery with your order number and a clear photo. We'll offer a replacement or a full refund, and you don't pay to send it back.

Can I return something if I change my mind?

Yes, within 30 days of delivery if it's unused and in its original condition and packaging. Email us first to get a return approval. You pay return postage for change-of-mind returns. Opened catnip products and used food or water bowls can't be returned for hygiene reasons.

When will I get my refund?

Within 5 business days of us approving it. Your bank may take a few more days to show it.

Are your products safe for cats?

We choose products made for cats and list the materials on each product page. Supervise your cat with new toys and replace any toy that gets damaged. If your cat has a health or allergy concern, check with your vet first.