Refund policy

If your item arrives faulty, damaged or not as described, we will repair, replace or refund it at no cost to you. If you simply change your mind, you can return unused items within 30 days of delivery.

Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items. Email admin@dbcatco.com.au within 30 days of delivery with your order number and a clear photo of the problem. We will offer a replacement or full refund, including original shipping, and you do not need to pay to send the item back. We may ask for a short video or extra photos for larger items.

Change of mind. You can return an item within 30 days of delivery if it is unused, in its original condition and packaging, and (for beds and bowls) not soiled or chewed. Email us first to get a return approval. You pay the return postage for change-of-mind returns, and we refund the item price once the return arrives. Original shipping is not refunded for change-of-mind returns.

Non-returnable items. For hygiene reasons we cannot accept change-of-mind returns on opened catnip products or on food and water bowls that have been used. This does not limit your rights for faulty items.

How refunds are paid. Approved refunds go back to your original payment method within 5 business days of us approving them. Your bank may take a few more days to show it.

Wrong address or missed delivery. Please check your address at checkout. If a parcel is returned to us because of an incorrect address, we can reship it once you cover the shipping cost.

Contact. DB Cat Co, admin@dbcatco.com.au. We reply within 2 business days.